Refund policy

Return and Refund Policy

Effective Date: September 8, 2026

At Navis Store, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we are here to help.

Returns

You may request a return within 7 days of receiving your order, provided that:

The product is unused and in its original condition.
The product is returned with its original packaging, tags, and accessories.
The product has not been damaged, altered, or used.
You provide proof of purchase or your order number.

Some products may not be eligible for return due to hygiene, personal-use, or other restrictions. Such products will be clearly identified where applicable.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

Your order number
A description of the issue
Clear photos or videos of the product and packaging

After reviewing your request, we may offer a replacement or refund depending on the situation.

Refunds

Once your returned item has been received and inspected, we will notify you about the status of your refund.

If your refund is approved, the amount will be processed through the original payment method where applicable.

Please note that the time required for the refund to appear in your account may vary depending on your bank or payment provider.

Return Shipping

If the return is due to receiving a damaged, defective, or incorrect product, Navis Store may cover the applicable return shipping cost.

For returns due to a change of mind or personal preference, the customer may be responsible for the return shipping cost.

Non-Returnable Items

The following items may not be eligible for return:

Used or opened products where hygiene restrictions apply
Products damaged by the customer
Products without original packaging or accessories
Clearance or final-sale items, where specifically stated
Gift cards, where applicable

How to Request a Return or Refund

To request a return or refund, contact us using the information below:

Store Name: Navis Store
Email: mujtaba3389@gmail.com
Phone: 03448205411

Please include your order number and explain the reason for your return or refund request.

Our team will review your request and provide further instructions.

Policy Changes

Navis Store reserves the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on this page with the updated effective date.