Shipping policy

Shipping Policy

Effective Date: September 8, 2026

At Navis Store, we aim to process and deliver your orders as quickly and efficiently as possible.

Order Processing

Orders are normally processed within 1–3 business days after the order is successfully placed.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been shipped, you may receive a shipping confirmation with tracking information when available.

Delivery Time

Estimated delivery times may vary depending on your location and the courier service used.

For orders within Pakistan, delivery generally takes approximately 3–7 business days after dispatch.

Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to courier issues, weather conditions, public holidays, high order volumes, or other circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before you complete your purchase.

Any available free-shipping offers will be subject to the terms and conditions stated at the time of the offer.

Order Tracking

If tracking information is available for your order, it will be provided through the contact information you supplied when placing your order.

You can use the tracking information to check the progress of your shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information.

If an order is returned or delayed because of an incorrect or incomplete address, phone number, or other customer-provided information, additional shipping charges may apply for re-delivery.

Delayed or Lost Orders

While we work with reliable delivery partners, Navis Store is not responsible for delays caused by circumstances outside our reasonable control.

If your order appears to be significantly delayed or is reported as lost, please contact us so we can assist you in checking the shipment status with the relevant courier.

Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible.

Where possible, take clear photographs or videos of the package and product and provide your order number when contacting us. This will help us investigate the issue and determine the appropriate solution.